Support & Help Desk
Save your time providing faster and better customer
support with Octrace Support WordPress plugin.
Provide a better user experience for your customers - let them manage their support requests via email.
Spend less time and effort on providing support for your customers and focus on your business instead.
Just copy-paste two shortcodes from the documentation into your website to start.
With the Octrace Support WordPress plugin, you can
Assign your team members to different roles, manage their permissions, and analyze their productivity.
Easily group and organize your support request with custom statuses functionality.
Let your customers and agents provide additional information to the ticket with the attachment module.
Share valuable and secret information about the ticket with your co-workers using private notes functionality.
Archive and delete your closed tickets on schedule to keep your team focused on the current tasks
Improve and speed up your workflow by assigning your agents to the specific products.
Use Customer Survey to collect and measure the customer's satisfaction rate.
Let your customers create tickets without authorization.
Choose the perfect pricing plan for your business
Get the Octrace Support WordPress plugin and manage your support requests with ease.Purchase Pro