Support & Help Desk
WordPress Plugin
Save your time providing faster and better customer
support with Octrace Support WordPress plugin.
Support & Help Desk
Manage Your Email Communication
Provide a better user experience for your customers - let them manage their support requests via email.
Manage Support Requests With Ease
Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick & Simple Integration
Just copy-paste two shortcodes from the documentation into your website to start.
Plugin Features
With the Octrace Support WordPress plugin, you can
Manage Support Agents Roles & Permissions
Assign your team members to different roles, manage their permissions, and analyze their productivity.
Create & Edit Multiple Custom Statuses
Easily group and organize your support request with custom statuses functionality.
Attach Files & Images To Your Messages
Let your customers and agents provide additional information to the ticket with the attachment module.
Add Private Notes
Share valuable and secret information about the ticket with your co-workers using private notes functionality.
Use Automatic Ticket Management
Archive and delete your closed tickets on schedule to keep your team focused on the current tasks
Automatically Assign Tickets
Improve and speed up your workflow by assigning your agents to the specific products.
Get The Feedback From Your Customers
Use Customer Survey to collect and measure the customer's satisfaction rate.
Use Guest Tickets
Let your customers create tickets without authorization.
Pricing
Choose the perfect pricing plan for your business
Pay Monthly
Pay Annually
Features
$0
Free
$14149
Personal
$49449
Agency
Unlimited tickets
Unlimited Websites
Single website
Unlimited custom statuses
Attachments
Customer satisfaction survey
Support agents
Private notes
Guest tickets
Email Module
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Automatic ticket management
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Save Time With Octrace Support
Get the Octrace Support WordPress plugin and manage your support requests with ease.
Purchase Pro