Terms of Service
Octrace Support is licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Plugins sold and distributed by Octrace Studio are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, Octrace Support is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Octrace Support. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Octrace Support. Should conflicts occur with third-party software, we may provide support at our discretion.
Octrace Studio sells and distributes Octrace Support and other plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Support and updates for Octrace Support are provided as long as Octrace Support is actively in development. Should any one of the following occur, Octrace Studio will no longer be responsible for providing support for Octrace Support:
- Octrace Support is no longer actively developed as a viable product under Octrace Studio
- WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Octrace Support. Automatic updates are available as long as the license key generated from the purchase is valid and active.
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
All plugins are property of Octrace Studio. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Octrace Support and may not be redistributed without permission or consent.
Octrace Studio reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 14 days of the purchase of the plugin.
- Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
No refunds will be granted after the first 14 days of the original purchase whatsoever. Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.