Email Module of Octrace Support Pro is limited by WordPress functionality. Our module fetches new emails every 5 minutes, but it will send notifications only after at least one user will visit your website.If it’s critical for you to receive support notification despite the activity on your website, you can change this behavior.

Server Cron

First, you need to disable the default wp-cron to be executed every time someone loads one of your pages. To do this, open the wp-config.php file in your main WordPress folder and add the following line before the “/ That’s all, stop editing! Happy blogging. /” line:

define(‘DISABLE_WP_CRON’, true);

Then you need to access your server via SSH and run the following command. (Don’t forget to replace ‘’ with the domain of your WordPress site)

*/5 * * * * wget -O /dev/null -q ‘’